Operations and Process Management, 5th Edition

Description

Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.

Table of Contents

Guide to case studies xv
Preface xvii
About the authors xxi
Acknowledgements xxiii
1 Operations and processes 1
2 Operations and strategic impact 39
3 Product and service innovation 81
4 Operations scope and structure 117
5 Process design 1– Positioning 161
6 Process design 2– analysis 191
7 Supply chain management 237
8 Capacity management 273
9 Inventory management 309
10 Resource planning and control 343
11 Lean synchronisation 385
12 Improvement 419
13 Quality management 459
14 Risk and resilience 499
15 Project management 531
Index 567