Interpersonal Communication Skills

Description

Interpersonal Communication Skills

is a lecture which is covered during Business Communication Module.

This Lecture explores five important aspects of interpersonal communication: listening, nonverbal communication, workplace conversations, conflict management, and negotiation.

Learning Objectives:

1. Explain why listening is such a complex communication process, and describe three steps to becoming a better listener.
2. Explain the importance of nonverbal communication and identify six major categories of nonverbal expression.
3. Outline an effective process for initiating, sustaining, and concluding workplace conversations.
4. Explain the causes of workplace conflict, and identify five productive steps for resolving conflict.
5. Describe the importance of negotiation as a communication skill, and explain how to prepare for and conduct a negotiation.

In this file you will find:

• 1 Interpersonal Communication Skills Lecture Power Point Presentation
• 1 Guide file how to conduct Lecture
• 1 Test Bank with 100 different questions with full answer description and explanation
• 1 Folder with relevant pictures